College District Leverages Survey Research to Improve Disability Support Services

This press release was written for Hanover Research.

WASHINGTON, DC—A survey of seventeen community college districts conducted by Hanover Research will bring Tarrant County College District (TCCD) closer to their goal: to provide support services to students with mental, physical, and learning disabilities in the most effective and efficient manner possible. At present, TCCD has five Disability Support Services offices located on each campus of the college system. TCCD also provides specific programs for developmentally challenged students who require support in their transition from codependency to independent living.

The survey uncovered trends among TCCD’s peer institutions in several areas, including (a) the location and role of Disability Services offices within institutions, (b) additional accommodations—such as note taking, alternative testing, registration assistance, seating accommodations, and assistive learning devices—that are commonly provided, (c) the use of third-party providers of interpretive or assessment services, (d) common diagnostic tools, and (d) the role of the student in the drafting of accommodations.

As a result of Hanover’s findings, Vice Chancellor Joy Gates Black recommended (a) hiring an Adaptive Technology specialist, (b) hiring a District Lead Interpreter or Coordinator of Interpreting Services, (c) purchasing software and a server to support DSS record confidentiality and processing, (d) evaluating in-house versus contracted interpretive and diagnostic services and technology.


Hanover Research, a global research services firm, provides proprietary research of every possible variety to over 400 higher education institutions in the US, Canada, UK, Ireland, Sweden, Australia, and New Zealand. Services are delivered on a fixed-cost, annual basis, with member organizations receiving support on an unlimited number of sequential activities across their membership term. Areas of expertise include: market evaluation, surveying, data analysis, competitive benchmarking, and literature review. To learn more, contact Gretchen Novak at or call (202) 559-0045.


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